1. All designs, photographs and products displayed on this site are © Jane Vernon.
2. In making a purchase from this site you agree to accept the following terms and conditions.
3. Payment is made through PayPal. Note: you do not need a PayPal account to pay by this method, however if you prefer to pay by some other method, please contact me to discuss this. Goods are not sent until payment has been made.
4. Items will normally be sent within three days of receiving an order. Most are sent by first class post though some are sent by courier. Please see individual shop pages for details of how your purchases will be packaged and sent.
5. If for any reason it is not possible to send your purchase within three days I will email you with an alternative shipping date. If this is not satisfactory you can cancel your order and your payment will be refunded.
6. Delivery is normally within UK only. Please contact me to enquire about shipping elsewhere.
7. Please contact me if you have not received your purchase within 28 days.
8. If you are not satisfied with a product for any reason, please notify me within 28 days.
9. A product may be returned or exchanged providing that it has not been used and is in the same condition as when despatched. Unfortunately, for Health and Safety reasons, earrings cannot be returned.
10. An exchange or a refund may be offered if the item is damaged in transit or faulty (this includes earrings.) If you are returning a damaged item your postage costs will be refunded.
12. If you are returning an item for any reason other than damage you will have to pay the postage costs of returning the item. You may also like to obtain proof of posting and pay for a postage band that includes insurance.
13. Please note that all items are made by hand and are therefore subject to individual variation in size or colour. Every effort has been made to represent the colours of these products as accurately as possible but please remember that your computer, tablet or phone may display colours differently.
14. The only personal information stored by "clothandclay.co.uk" is that supplied by you when you make a purchase, i.e. name, shipping address, email address. This information is essential for me to send you your purchases.
15. This information will never be supplied to any third party.
17. Please contact me if for any reason you wish to make a purchase without using the shopping cart system.